Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support via email at: bitskwt@gmail.com.

We currently ship to Kuwait, Saudi Arabia, Qatar, UAE, Bahrain, and Oman.

For shipping outside of these countries, please reach out to our support via email at: bitskwt@gmail.com.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- Kuwait: 1-2 days- Saudi Arabia, Qatar, UAE, Bahrain, and Oman: 2-4 days

You can purchase on our website using a debit or credit card.

We currently only support the following currencies for charging our customers in their local currencies: Kuwaiti Dinar (KWD) 

If your credit or debit card use another currency, then you will be charged in KWD. Your bank will apply the corresponding conversation rate.

We currently do not offer that option.

We currently ship Kuwait, Saudi Arabia, Qatar, UAE, Bahrain, and Oman.

For shipping outside of these countries, please reach out to our support via email at: bitskwt@gmail.com.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- Kuwait: 1-2 days- Saudi Arabia, Qatar, UAE, Bahrain, and Oman: 2-4 days

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Depending on your country, deliveries will be subject to custom taxes that you would need to pay.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store, or physically in our store.
- The item shouldn't have been used in any way.
- The return or exchange request is made within 14 days of delivery.
- The return is made within 14 days of the return or exchange request.

To ask for a return, please contact our support via email at: bitskwt@gmail.com.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns within Kuwait are free. You can refer to the delivery paper within your package to organize your return.

Returns from outside of Kuwait are the responsibility of the buyer.

Feel free to contact our support agents via email at: bitskwt@gmail.com for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Yes, we currently have 1 physical store under our brand name in Kuwait. 

We’re located at the following address:

Shuwaikh Industrial Area, Block 1, Street 5, Building 17, Store 25.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store, or physically in our store.
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item, please reach out to our support for more information on how to proceed.